Delivery Information

We offer Free Economy Delivery on all orders over £100 ex VAT (UK Mainland Only)

Our delivery partners are Royal Mail for smaller items under 2kg, and FedEx & Parcelforce for larger / heavier items.

We also offer the option to upgrade to a Next Day Service, and this service and price will be detailed in the shopping cart. Price and availability will vary depending on the shipping weigh and dimensions of your order, and your delivery location.

There is a surcharge for deliveries to the Scottish Highland and Islands, and Northern Island.

Lead Times

The majority of products we have in stock on the shelf at our premesis in Hersden, and these are able to be shipped straight away. Some products have a slightly longer lead time, which is detailed on the specific items. These items may be in stock held in a central warehouse, sent directly from the supplier, or special made to order products. To keep costs as low as possible, we look to ship all items together. If your order contains items which have an extended lead time and you require part of your delivery urgently, please get in contact.

Items Available to Backorder

Items available to back order may be stock that we are awaiting delivery on from our suppliers, or stock that is bought in to order. Typical lead times are detailed on the individual product pages. These lead times are estimates and not guaranteed times. If the items are time critical, please contact us before placing an order.

Free Local Delivery

We offer a Free Local Delivery Service using our own delivery vehicles to all customers within Kent on orders over £25 + VAT. This service is available within the CT, ME, TN, DA & BR postcode areas.

Collection Information

You are welcome to collect goods in person from our Trade Counter. We are located at Unit 4H Sparrows Way, Lakesview Business Park, Hersden, Kent, CT4 4JH, and are open from 8am to 5pm, Monday to Friday.

Some items may be held in a central warehouse, or delivered directly from the supplier so may be unavailable for same day collection. You will be sent a confirmation email once your order has been picked and is ready for collection.

Rent Free Gas Delivery / Collection

We are only able to deliver Gas bottles within Kent. 

Collection can be made from our trade counter. You will be sent a confirmation email once your order has been picked and is ready for collection.